Terms of service.

CUSTOM PRODUCTS DiSCLAIMER

Our custom products are made to the specifications of the customer. Customers are responsible for proofreading and approving the final artwork before production can begin. We are not responsible for typos, non-matching colors, style, or overlooked errors. Please be mindful that once the product is completed, no more changes can be made. Since the product is custom made specifically for the customer, they are non-returnable and non-exchangeable, unless we made the error. We will not accept products back that the customer ordered in the wrong size, color or style. We make these items according to the colors, sizes and style requested by the customer. Therefore, we will not be responsible for the customer’s mistake of not ordering the correct product/item. All sales are final on custom orders, unless we made the error.

CUSTOM DESIGN POLICY

High Ground Custom Apparel reserves the right to refuse a customer’s artwork, logo(s), and/or design requests for any reason, including but not limited to material that include “hate speech,” i.e., abusive, threatening, or demeaning words, symbols, or images on the basis of race, religion, ethnicity, gender, or disability. Feature explicit sexual content or nudity, or include sexually suggestive images or text, or pornographic. Promote, feature, or encourage the use of any kind of drugs such as marijuana.

APPROVALS

  • High Ground Custom Apparel will proceed with your order once we have received approval of the proof either via email or in writing. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

  • High Ground Custom Apparel is not responsible for any typographical mistakes or errors that are overlooked and later approved by the customer. In addition, High Ground Custom Apparel cannot be held responsible for any damages that may be incurred as a result of the error or mistake after the order has been embellished and accepted by the customer.

  • order is printed exactly as approved by the customer. For this reason, it is VERY IMPORTANT to carefully look over ALL the paperwork before replying with your approval.

  • Artwork must be clean vector file or camera ready. Faxes, copies, business cards, letterheads or photos are not camera ready.

    Definition: “Camera ready” is a term used in the printing industry to describe artwork or a document that is ready to be printed. Camera ready artwork is typically in a digital format and have been properly formatted and prepared for printing.

    Vector file types include: .svg, .pdf, .ai, .eps

Customer Supplied Garment Policy

High Ground Custom Apparel will take every effort to ensure the quality of the embroidery & printing meets our highest standards. However, please be sure to read through our policy:

The customer’s garments (or other articles) are accepted on the strict understanding that High Ground Custom Apparel will not accept any liability whatsoever for any misprints, stains, and damage to the customer supplied garments. High Ground Custom Apparel’s printing process and other decorating techniques, such as embroidery, involve high heat and other treatments that may impact the quality of the decoration and the item to be decorated, . In addition, there is some risk that printer and human errors will occur. We are not responsible for decorating on defective items or incorrect styles, colors and sizes sent by vendors. All garments are left entirely at the customer’s own risk.

  • We only accept Customer Supplied Garments that are brand new and unworn. This is to protect our equipment and for sanitary reasons.

  • If you supply the garment (or other articles) and there is a problem, we assume no responsibility for replacing or reimbursing for any items damaged or otherwise imperfect while in our care. Each brand manufactures their fabric differently. We do not provide a warranty on customer supplied garments or the printing/embroidery that is applied to it. Your damaged piece will be returned to you with an apology. 

  • This is why it is best to work on garments from our suppliers that High Ground Custom Apparel knows will work for your needs and may be easily replaced should a production error occur.

  • If your order is to print on multiple units of the same fabrication/brand, we HIGHLY recommend that we print 1 unit for you first, and that you test wash the garment before we proceed with the balance of your order. We do not replace or reimburse customer-owned garments that fade after being washed.

  • Due to the nature of decorating garments, misprints may happen. If the customer supplies their own garments, misprints will not be reimbursed or replaced. Please ensure extra garments are included in the order to account for any misprints. We recommend the greater of 2 garments or 5% of the total number of garments.

  • It is the customer’s responsibility to check for any coatings applied to the garment that may affect the print’s longevity. For example, a water-repellent coating on any garment will significantly deteriorate the custom print very quickly.

  • Due to the risks associated with custom decorating onto apparel, we will not print on items with high sentimental value, or overly expensive garments that cannot be easily replaced. By bringing in your own garments, you recognize that permanent damage can be done to your garments and they will not be replaced by High Ground Custom Apparel.

  • When presenting your own garments for decoration, you will be required to sign a waiver indicating your acceptance of these terms before we will decorate them.

  • High Ground Custom Apparel reserves the right to decline the acceptance of customer-supplied goods.

Please note that Customer Supplied Garments may be subject to additional fees.

  • Even though you are supplying the garments, our team still needs to take time to receive, sort and handle your garments, and your printing cost does not include this fee.

  • Unpacking/repacking fees will also apply if the garments are individually packaged. If possible, please bring your garments unpackaged to avoid this fee.

  • Please remove any stickers or attachments that may be on the garment (not including the size tag on each item).

How to organize your garments before they are brought in:

  • Sort your garments by size. The smallest size should be at the top of the box.

  • Group your garments by design. For example, if half of the shirts are to be printed with Red Ink, and the other half is to be printed with Blue Ink, please separate the shirts into different boxes so that they do not get mixed up.

  • If individual names are to be embroidered onto the garments, please label each garment with the specific name going on the garment.

  • Ensure that garments are not individually wrapped/packaged (remove any excess packaging from the garments such as poly-bags).

If this policy is a concern, we will sincerely and regrettably have to decline your order.

Embroidery

  • Standard Service: Five (5) business days for digitizing and five (5-7) business days for embroidery upon art/design approval.

  • New customers must pay in advance for any digitizing services.

  • High Ground Custom Apparel is not responsible for quality of embroidery from files not digitized by our company.

CANCELLATIONS

No cancellations on finished merchandise are accepted. Cancellations made prior to production are permitted, subject to charges for artwork in progress, completed custom digitizing and return of merchandise acquired including all restocking fees and shipping costs incurred by High Ground Custom Apparel.

CARE INSTRUCTIONS

Some shrinkage is unavoidable in all knitted garments. To minimize shrinkage, follow washing instructions on garment label. High Ground Custom Apparel is not responsible for shrinkage of garments.

In addition to garment label instructions, High Ground Custom Apparel recommends washing “Heat Transfer” garments inside out. tumble dry low or hang dry. Never iron over decoration.

TEXT

Text for orders should be submitted as you want it to look. The name of the font is extremely appreciated. If you do not know the name of the font, we will suggest one that is similar. If you want an exact style of font, there will be a small fee for recreating the font, or for digitizing it.

TRADEMARKS, LOGOS and COPYRIGHTS

All the logos and trademarks are registered trademarks and logos of their respective owners and copyright holders. They are provided only as a convenience for their lawful use and should be used only by owner of the logo or trademark, authorized agents or affiliates, with proper permission from the copyright holders.

Any customer of High Ground Custom Apparel represents and warrants to High Ground Custom Apparel that he or she has the unrestricted right to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illustration of any person or any other intellectual property in the way it is to be printed on or otherwise applied to the merchandise ordered by the customer. All customers must agree to defend, indemnify and hold High Ground Custom Apparel harmless from any claims, suits or actions alleging that the merchandise ordered by the customer violates or infringes upon any rights of any third party.

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All customers are solely responsible for obtaining proper permissions and licenses from third parties whose rights may be violated or infringed. To use any logo, trademark or copyrighted items, a customer MUST have written permission from the owner of the logo or trademark or copyright, or be an employee or authorized agent or affiliate of the owner. A customer may NOT use any logo or other graphic material in a manner which may infringe copyright. A customer also may NOT use any logo or trademark in a vulgar, libelous, disparaging or otherwise unlawful manner. High Ground Custom Apparel assumes no responsibility for damages or any wrongdoing that the customer may cause using a logo, trademark or copyrighted items. High Ground Custom Apparel shall not be held liable for the unauthorized, improper, or illegal use of any logo or trademark or copyright that is printed on or otherwise applied to merchandise ordered or purchased by the customer through High Ground Custom Apparel.

VIRTUAL SAMPLES (PROOFS)

The products shown are for demonstration purposes only. Actual product and color may vary slightly from what is displayed on your computer monitor or smart phone screen. Virtual samples are not exact representations of your product, but intended to give you a good idea of what your finished merchandise will look like.

OWNERSHIP OF ARTWORK AND DIGITIZED FILES

While you own the right to control the use of your logo, all artwork and digitizing created by High Ground Custom Apparel remains the property of High Ground Custom Apparel. All electronic files created by High Ground Custom Apparel will remain the property of High Ground Custom Apparel for our exclusive use in executing your orders. 

Because it is our policy to render art services for production orders solely on a cost recovery basis, any transfer to the client of rights to creative works and materials prepared or contracted by our personnel is subject to reasonable release fees commensurate with the creative services rendered and at a value as determined solely by us.

RUSH ORDERS

All of our customers are equally important. High Ground Custom Apparel strives to give each order the same level of attention to detail to ensure accuracy and quality. For that reason, we do not accept rush orders. If we cannot complete your order in the time you request without disrupting our process and workflow, or without delaying completion of other orders, we will be honest and transparent about that, and regrettably decline your order.